Business Transformation

These are a few examples of business change and process re-engineering activity that SGPM International has
undertaken or been involved in:
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• Back Office Process definition and engineering for payments programme
• Re-engineering and transformation of Sales channel, structure and processes
• Definition and Mapping of Call Centre processes - Off shore project
• Operational Risk Review and Implementation
• Business Continuity and Disaster Recovery Projects
• Staff Moves and Building Closures
• Definition and Implementation of Change Governance Structures.
• Impact Analysis & Communication 
• Key User Model Set Up and Implementation
• Operational Service Delivery changes for key European funded organisations                                      
• Business Process Outsourcing & Insourcing experience

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